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FAQs | Frequently Asked Questions

Where do you ship to?

We offer global shipping to most countries worldwide.

How long does shipping take?

Our standard shipping takes 5-10 days. In rare cases, delays may extend delivery up to 15 days.

Can I track my order?

Absolutely! Once your order is shipped, we will send you a tracking number via email.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Can I change or cancel my order?

You can modify or cancel your order within 24 hours of placing it. After this window, the order may already be processed.

How can I check my order status?

You can log into your account or use the tracking link in your confirmation email to check your order status.

What is your return policy?

We accept returns within 30 days of delivery for unused and unopened products. Please contact our support team for instructions.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

Do I need to pay for return shipping?

If the return is due to a defective or incorrect item, we will cover the return shipping cost. For other cases, customers are responsible for the return shipping fees.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Contact our sales team for more details.

How can I contact customer support?

You can reach us via email at gorgahoo@fakherllc.com or through the contact form on our website. We aim to respond within 24 hours.

If you have more questions, don’t hesitate to contact us! We’re here to help.